Delivery and Returns
Here you will find details on the cost of delivery and how to return a product.
Delivery is available to Australia only.
Orders for delivery to Australian addresses will be dispatched within Australia.
How much is delivery?
Standard Delivery – as shown on the online order form/cart.
Delivery usually within 7 working days in metro areas*.
If you are experiencing issues with your breast pump or spare parts, please check our Frequently Asked Questions pages where we offer tips and advice on how to solve common issues. If you cannot solve the issue you are facing, please get in touch via our contact us page by clicking here.
If you have purchased a Lansinoh® product from another retailer, please see the retailer's returns policy for their details.
What if my Lansinoh® product is faulty?
Where you have bought a product from Lansinoh® online store that does not perform as it is supposed to, you have a right to reject the goods. You can exercise this right by returning the product to us for a full refund within 30 days.
If your purchase was made from a Lansinoh® retailer and the product does not perform as it is supposed to please return it to the retailer within 30 days.
If you do not exercise this right within the 30 days then you are still entitled to have faulty goods repaired or replaced by ourselves. Where a repair or replacement is not possible, you may be entitled to a refund.
You can also claim for faulty goods under our manufacturers guarantee if you are within the guarantee period. Information on the guarantee can be found in the documentation that was included with your product. For information on claiming under the guarantee, please contact us here. Please include information about your problem and details of when and where you purchased your product.
Please note, we can only accept returns of goods which were faulty when sold. The issue that you are experiencing may not be caused by a fault, and you may need to check how to use your product using the documentation provided or our FAQs. This does not affect your statutory rights.